When something traumatic happens to someone you know, it is natural to want to complain about how shocked you are, how bad it makes you feel, how it reminds you of other things that happened to yourself, or what you think should be done. These things can easily be the wrong thing to say, however, depending not only one where you are, but who you’re talking to. For that purpose, Susan Silk and Barry Goldman have developed a handy map that can be used to determining how to not say the wrong thing to the wrong person. The idea is fairly simple.
Read the full article here: How Not to Say the Wrong Thing