COVID-19 Online Therapy Couples Sessions

Couples In Step made the decision to move all couples sessions online on Monday, March 16, 2020.

Technical Requirements for Online Therapy

  • You need an internet connection with fast bandwidth, including a good upload speed.

  • A laptop or computer with video capability is preferred over a mobile device or tablet.  If you are using a mobile device or tablet please have it propped up in stable location (no holding your device).

  • You’ll join the video call either through the Couples In Step client portal or via an email with an invite to join the video conference. Your therapist will give you directions prior to your first session. If you and your therapist use the zoom platform you’ll need a password. The password is in the email invite. Couples In Step sessions will not be zoombombed. 

  • Your therapist will review a consent for online video therapy with you the first time you have an on-line session.

  • It is helpful to have 2 devices available, even if you use only 1, because having the other device on standby to use if the one device isn’t working perfectly has come in handy before.

  • Have your cell phone nearby (both of you) so that your therapist can call you to trouble shoot (reschedule, complete session by phone, move to another video conference platform) if there is a technological glitch. During this covid-19 video therapy time there are greater bandwidth challenges than previously (though Irene has been pleasantly surprised how well online connectivity is working given the surge in businesses going online). This is especially the case for sessions between 7-10 pm. So do have your cell phone near–just in case.

  • An ethernet cable that connects your computer or laptop directly to your modem often enhances quality of the call.

  • To use this medium you need to have tolerance for the occasional technological blip. While the technology is much more reliable than it was even a few short years ago, there is the occasional poor connection. Often stopping and starting again makes for a better connection the second time.

Things You Should Know About Online Therapy

  • The first covid-19 video therapy session may be a bit rocky as you get used to the medium. Occasionally video counselling is not a good medium and that will become clear after the first two or three sessions.

  • Laptop, desktop, or tablet is preferred over a mobile phone. Please have your device on a counter in front of you, or on a pile of books, so that the screen is level with your faces (ie., not on your lap). This is to help with eye contact between you and your therapist.

  • Ideally you’ll sit side-by-side using one screen. However if COVID-19, or the tension in your relationship, means it’ll be challenging to sit side-by-side then feel free